Website Terms & Conditions: Introduction

This website, www.live-well.com.au, is owned and operated by Heather Musgrove (Live Well Mildura) trading as Live Well Mildura Pty Ltd ABN 37 102 367 715. If you have any questions or need further information, please contact: 

Heather Musgrove
info@live-well.com,au
0484011999

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services, book a consultation or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website, purchase from me or book an appointment.

If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission, and that they are responsible for any purchases made on your behalf. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General disclaimer

On this website you will find blog posts, articles and e-books about health and wellbeing, healthy hints, tips and recipes. This information is provided solely for information purposes only, as part of my mission for naturopathic/nutritionist knowledge to be available and accessible to everyone.
 

MY RIGHTS & RESPONSIBILITIES

  • I take lots of care to provide valuable, accurate information, but I cannot be held responsible for the use you make of that information.

  • Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances. 

  • There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

  • Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. This is because, while naturopathic care is based on scientific evidence, there are variables between clients and everyone responds to treatments differently. 

  • I do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website or provided during my consultations. By using this website, purchasing my products, and booking consultations with me you accept I cannot be held legally liable, and cannot be sued for any damages.

  • I may modify this information provided on this website at any time, including altering or deleting it without notice.

  • Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control. 
     

VISITOR RESPONSIBILITIES

  • While I’ve put a lot of time and energy into creating website content which is broadly applicable for many people, you need to use your common sense and take responsibility for your own health, safety and well being. 

  • Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions. 

  • All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition. 

  • Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health. 

  • You are welcome to book in with me for a consultation if you would like more personalised advice about your specific circumstances.
     

DOWNLOADS

The downloads provided on my website are created with the intention of increasing the accessibility of naturopathic knowledge in order to empower individuals to make healthier choices. I do not take responsibility for viruses or any other damage which might occur as a result of downloading material from my website.

Intellectual property

COPYRIGHT

The content of this website is protected by copyright. No portion of this website may be copied, replicated or sold in any form without my written consent. I am happy for you to share my content via social media sites, but you must provide a link back to my website and clearly credit me by name in the post.


BUSINESS NAME

I own the registered company name Live Well Mildura Pty Ltd You may not use this name or my logo for any purpose without my express permission. 

Specific disclaimer     

This disclaimer relates to my naturopathic/nutritionist consultations. More in depth information can be found in my Client Service Agreement
 

MY RESPONSIBILITY

Live Well Mildura Pty Ltd (Heather Musgrove) holds a Advanced Diploma of Nutritional Medicine, Advanced Diploma of Naturopathy, Advanced Diploma of Western Herbal Medicine.
 

PROBLEMS

As a naturopath/nutritionist, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. In these cases I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.
 

SUITABILITY

My naturopathic/nutritionist services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. I work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and we can move as slowly as the client likes. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this.
 

YOUR RESPONSIBILITY

I will always strive to provide you with the best naturopathic/nutritionist care possible. However, if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so I can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients I prescribe.

Business Policies

CODE OF CONDUCT

Heather Musgrove acknowledges health practitioners who are not within the ambit of the Australian Health Practitioners’ Regulation Agency (AHPRA) will have to comply with a Code of Conduct. View the full Health and Community Services Complaints Commissioner (HCSCC) Code of Conduct here.

PRIVACY POLICY

Heather Musgrove recognises and follows the requirements of the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. The Privacy and Confidentiality Policy ensures security and safety of all personal details of clients in clinic, and online. Breaches of Privacy will not be accepted by this business. Client information and data will be not be shared, discussed or acknowledged outside of consultations, and all online information will be protected. Information is only to be accessed by Heather Musgrove. View our full privacy policy here.

PAYMENT TERMS

All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).

If you purchase a service or product from Heather Musgrove, we collect certain data to process your purchase. Payment and billing data will be directly accepted by our third party processing partners "Stripe", "Ezidebit" and "Paypal", this includes, although is not limited to your name, credit card number, security code, expiration date, billing address and postcode. Please ensure you read their respective privacy policies on their websites. I personally do not store your credit card details. 

I am registered for GST, therefore my prices include GST.

Shipping and delivery

When I prescribe products from my clinic dispensary during an online consultation, I can arrange postage to you at extra cost via Australia Post. 

Returns policy

CHANGE OF MIND

Payment is required via credit card or cash at the end of each in-clinic consultation or at the time of booking for Online consultations (see Payment Terms above). I issue you a Tax Invoice/Receipt via email after the consultation. There is no refund for change of mind, but if you are unhappy with the consultation or it has not met your expectations, then please contact me to discuss.

Consumer guarantees

Sickness on the day of a consultation

If I am unwell and am unable to conduct your consultation, I will aim to give you 24 hours’ notice, but when this is not possible, I ask for your understanding in me letting you know on the morning of the consultation. I will call or text you as appropriate.

If you need to cancel or reschedule your appointment, please give 24 hours’ notice via email or telephone call. If you find yourself unexpectedly unwell on the day of your consult, please contact me as soon as possible to reschedule.

CANCELLATION POLICY

Heather Musgrove "Live Well Mildura" has a strict cancellation policy. Cancellation of consultation, workshop or event requires 24 hours notice. Cancellations which are received within 24 hours of the scheduled consultation or event, will incur 50% of the total fee. Failure to attend a consultation or event will result in booking forfeit and 100% of the fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered.

This policy is in place to ensure consistency in booking processes. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients.  If you would like to discuss or dispute a cancellation, please contact us.

APPOINTMENT CHANGES

Re-scheduling appointments requires a minimum of 12 hours notice. Re-scheduling appointments within 12 hours of the consultation will be based on our discretion, and may incur 50% of the fee. Failure to attend will result in a booking forfeit of 100% of the fee.

 

INTAKE FORMS

An intake form will be emailed to the client at the time of booking. Heather Musgrove kindly requests the client complete and return the form 24 hours prior to the scheduled appointment time. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This will result in loss of consultation time. Regular initial consultation procedures will continue, although additional time will not be offered to compensate for lost time. The full consult fee will still be charged, and further consultations may be required to gather any information missed. Access to the initial consultation intake form can be found on a link in your booking confirmation email.

Allergic reaction

It is your responsibility to notify me of any allergies, intolerances or reactions you have experienced previously prior to the initial consultation. If you experience an unexpected allergic reaction to a product I have prescribed, you must notify me straight away. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.


Achieving expected results

Heather Musgrove assumes no responsibility or guarantees with regards to your clinical outcomes.

SPECIFIC TERMS OF SALE

Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. I encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.

Jurisdiction & Dispute Resolution

JURISDICTION

Heather Musgrove
info@live-well.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services, book a consultation or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website, purchase from me or book an appointment.

If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission, and that they are responsible for any purchases made on your behalf. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.